NLP / ChatbotsProduction
Call Center AI
AI co-pilot for the call center: handles routine and templated client questions and seamlessly hands off complex or personal-data cases to a live operator.
Lower
Operator workload
Auto-resolved
Routine queries
Live operator
Sensitive cases
Technology stack
OpenAI APILLMRAGNode.js
01
Problem
The call center receives a high volume of templated and recurring questions, yet every single one ties up a human operator.
02
Solution
An OpenAI-powered assistant trained on the bank's structure resolves simple FAQs end-to-end and routes unfamiliar topics or anything involving personal data to a live operator.
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