Global Customer Choice Index 2026": SQB - the bank with the best customer experience in Uzbekistan

According to the results of the international Global Customer Choice Index 2026 study, SQB achieved the highest score among the country's financial institutions and was recognized as the bank providing the best overall customer experience across both online and offline service channels.

🔍 The study included

• 26 commercial banks with an offline branch network
• 6 online banks
• 2 payment systems The evaluation was conducted using the independent "mystery shopper" methodology and covered branches, digital services, the Contact Center, service quality, the efficiency of resolving customer requests, and other key areas. SQB received high scores in the following areas:

🔹 Modern and comfortable service environment

🔹 Technological and convenient processes

🔹 Individual approach to each customer

🔹 Prompt resolution of customer requests

🔹 Unified service standards across all channels This result is yet another confirmation of the effectiveness of SQB's consistent efforts to improve service quality, advance digital transformation, and implement a customer-centric approach across all areas of the bank's operations. 📌 Interise Group is an international research company with 19 years of experience in evaluating customer experience and service quality. The company has conducted studies in 10 countries with the participation of 264 organizations and carried out more than 5,000 "mystery shopper" visits.